POLICIES AT ETHNICROYALS
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
RETURNS AND REFUNDS
How It Works
At Ethnicroyals, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, we offer a hassle-free returns and refunds policy.
You may return any item purchased from Ethnicroyals within 28 calendar days of delivery for a full refund or exchange, as long as the item is in new, unused condition with all tags and labels attached.
To initiate a return, please contact our customer service team at Customersupport@ethnicroyals.co.uk.
Once we receive your returned item, we will inspect it to ensure it is in new, unused condition. We will then issue a refund to your original payment method within 14 working days.
Shipping fees are non-refundable, and the customer is responsible for any return shipping costs unless the item was received damaged or defective.
If you wish to exchange an item for a different size, colour, or style, please contact our customer service team at Customersupport@ethnicroyals.co.uk. We will provide you with instructions for exchanging the item.
Please note that we cannot accept returns or issue refunds for items that have been worn or washed, or for personalized or customized items.
If you have any questions or concerns about our returns and refunds policy, please contact us at Customersupport@ethnicroyals.co.uk.
By placing an order with us, you agree to our returns and refunds policy.
PRIVACY AT ETHNICROYALS
All about Information Security
Collection of Information;
We only collect personal information from our customers when it is voluntarily provided to us, such as when placing an order or registering for an account. The personal information we collect may include name, email address, shipping address, and payment information.
Use of Information We use the personal information collected from our customers to process orders, communicate with customers, and improve our products and services. We do not share personal information with any third parties for marketing purposes.
Security We take the security of our customers' personal information very seriously. We use industry-standard encryption technologies to protect personal information during transmission, and we store personal information in a secure manner.
Children's Privacy Our site is intended for use by individuals of all ages. However, we do not knowingly collect personal information from children under the age of 13 without the consent of a parent or guardian.